Jenn Sanders
Verified Expert in Engineering
Salesforce.com Administration Developer
Jenn是Salesforce的狂热爱好者，她喜欢挑战，擅长自己的工作，因为她在乎. As a 16-year veteran of the Salesforce sphere, she specializes in the intersection of tech, people, and process. 在一起，她会建立你的梦想，克服你的问题，并加快你的业务. Jenn is an architect who builds for scalability, an author who configures for legibility, and an educator who empowers for adoption.
Portfolio
Experience
Availability
Preferred Environment
Slack, Copado, Salesforce
The most amazing...
...这个项目使我能够使用Salesforce的全部功能, integration, 以及构建完整销售和营销引擎的业务流程技能.
Work Experience
Senior Salesforce Declarative Developer
IBM
- 使用Salesforce Flow构建了一个应用程序，使IBM客户可以通过付费途径获得全球支持，而无需在某些国家签订合同或获得其他授权. 超过30%的支援个案是透过这个渠道处理的.
- 管理一个跨职能的项目，有超过50个贡献者，横跨6个团队，在Salesforce中全面自动化和标准化案例关闭过程, including closure from sources like FSL, IBM Watson, and many integration points.
- 领导由6名Salesforce声明式开发人员组成的团队进行服务云开发, working alongside Apex developers, testers, DevOps, etc.
Salesforce Architect
LoveYourCRM
- 为各种行业的客户提供综合定制Salesforce和营销自动化解决方案, 裁剪环境以简化业务流程.
- 根据每个客户的独特需求配置各种Salesforce系统.
- 创建工作流、自定义对象、配置文件、记录类型和其他Salesforce功能.
- 集成AppExchange应用程序，如HubSpot、Pardot和Conga Composer.
- 在粒度或全局范围内处理报告和仪表板分析.
- Implemented data imports, migrations, and cleansing.
- Formulated and executed Pardot marketing campaigns, complete with automation, tracking, and closed-loop reporting.
- 培训初级Salesforce和Pardot管理员发展他们的职业道路.
- 为客户创建培训课程和文档，以最大限度地提高用户采用率.
- 促进执行团队成员之间的跨功能互操作性，以设计业务策略并将这些需求转化为技术实现.
Salesforce Analytics Architect
Tacoma Housing Authority
- 使用SOQL和Conga Composer为深度定制的Salesforce架构构建大量报告和仪表板.
- 收集来自业务部门的需求，以便深入了解人员, processes, 以及为有需要的人提供住房的技术.
Salesforce Auditor
PepsiCo
- 审核百事公司全球新推出的Salesforce的安全模型，以遵守公司安全政策和Salesforce治理的最佳实践.
- 确定通过审计过程发现的组织的任何风险，并在政治上模棱两可的环境中圆滑地向最高利益攸关方提出客观的补救建议.
- 撰写了一份22页的文件，详细介绍了在勘探过程中发现的所有发现, UAT, FUT/SIT, and development environments.
Salesforce and Pardot Architect
Gemalto
- 概念化并构建了一个理想的营销到销售漏斗架构，建立在最佳实践的基础上，以捕获从潜在客户产生到封闭赢得机会的完整指标.
- 建议营销用户使用Pardot的全部功能.
- 协调销售和市场活动，加速组织发展.
- Coached executives, guided junior administrators, and educated users on data and process flow, creating meaningful reports, and building clean automation.
Salesforce Consultant
PPG
- 将财富500强制造公司PPG的两个Salesforce实例合并到他们的新环境中, Spanish-speaking acquisition Comex in Mexico City.
- 深入探究多重货币等挑战的深层次问题, Translation Workbench, Process Builder, global deployment, and multilingual data management.
Tier II CRM Specialist
Dun & Bradstreet | Hoovers, Inc.
- 满足主要市场客户的需求，解决Access Hoover 's的技术问题, a Salesforce.com product now known as Data.com.
- 与CRM产品团队一起运用敏捷方法，并倡导来自大客户的功能需求, e.g., Amex, HP, Canon, AT&T, Xerox, VISA, and many others.
- 为支持团队设计内部认证计划，确保Salesforce知识的一致性，并为客户进行Salesforce培训课程.
- 撰写大量与CRM和移动软件相关的培训文档, including the Access Hoover’s (now Data.com) 23页的安装指南，以便发布到AppExchange.
- 培训客户使用Hoover的云应用程序，并解决SFDC问题.
- 项目管理知识文章从RNT CRM(现在是Oracle)到Salesforce Service Cloud的数据迁移, supervising a team of eight editors.
Experience
Dashboard
Education
Master's Degree in Education
St. Edwards University - Austin, TX, USA
艺术史、哲学和语言文学学士学位
Southern Methodist University - Dallas, TX, USA
Certifications
Certified User Experience Designer
Salesforce
Salesforce Certified Platform App Builder
Salesforce.com
Salesforce Certified Service Cloud Consultant
Salesforce.com
Salesforce.com Superbadge: Service Cloud
Salesforce.com
Administration Essentials for New Admins (ADM201)
Salesforce University
Salesforce Certified Trainer
Salesforce University
Salesforce.com Certified Advanced Administrator
Salesforce.com
Salesforce.com Certified Force.com Developer
Salesforce.com
Salesforce.com Certified Sales Cloud Consultant
Salesforce.com
Salesforce.com Certified Administrator
Salesforce.com
Skills
Libraries/APIs
Google API
Tools
Pardot, Salesforce Sales Cloud, Conga Composer, Flow, G Suite, Field Service Lightning, Git, Slack
Platforms
Salesforce, Salesforce 1, Copado, HubSpot, Google Chrome
Paradigms
MVC Design, Agile, ITIL, DevOps
Languages
SOQL, Apex, APEX Code
Other
Salesforce.com Administration, Salesforce.com Sales Cloud Certification, Salesforce Community, Salesforce Lightning, Certified Salesforce Administrator, Salesforce System Administration, Salesforce AppExchange, Salesforce Knowledge, Salesforce Service Cloud, IT Service Management (ITSM), Field Service, Windows 10, Microsoft 365, Reporting, Dashboards, Analytics, Salesforce.com Service Cloud Certification, Waterfall Delivery, Waterfall Methodology, User Experience (UX), Design, Salesforce Apex
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